FAQ

What does Chamonix mean?

We chose the name Chamonix based on the color of our 1976 BMW E9 - Chamonix white.  We like words with “x” in them and it looks good written out. Nick is a car guy so it made sense to choose a word from a car.  While our “Chamonix” comes from the color of our car, the color itself is named after the ski resort town in France.
How do you pronounce Chamonix?

The proper French pronunciation of Chamonix is “shaa-muh-knee.” However, we here at Chamonix are constantly seeking artistry through disruption and looking to improve upon existing standards and Americanized our pronunciation to “sham-on-nick’s.”  

To us we were never choosing the word based on the French geography and it’s cooler this way because it has the word “Nick’s” in it.  

So feel free to pronounce it how you want, either way people are going to know they’re dealing with payloads of intellect.
Can you tell me what my rug/furniture/random item is worth?

While we would love to help, we are not certified appraisers here. We recommend doing a google search of any identifying marks on your item or bringing it to a local auction house or appraiser.
Can I sell you my grandmother’s old stuff?

If your grandmother had impeccable taste and lived in the New England area than yes. Otherwise probably not.
When will my order ship?

In-stock orders will generally be shipped within seven (7) business days. Pre-orders and made to order products may take up to 3 weeks to ship, see individual items for details. An e-mail will be sent with tracking information once your order has shipped.

Do you ship internationally?

International shipping is available on all items except for furniture. For all orders shipping outside the US and Canada the recipient is responsible for any taxes or duties incurred. All international orders are considered final sale once shipped and are ineligible for refund or exchange.
How often do you add new items?

Typically new items are added weekly depending on our ability to process goods in time. We generally introduce new product in “drops” announced on our instagram page.
How are items packaged and shipped?

Rugs and other objects are generally shipped via UPS ground. Rugs are shipped folded or rolled, tied with twine and boxed. Irregular sized rugs are rolled and packaged with tyvek wrap. Art and posters are generally shipped rolled in poster tubes via USPS First Class Mail or UPS depending on length.

Help, my order was damaged during shipping!

We do our best to package our items with care but this does happen on occasion. Please contact us and we will make it right.
Do you accept returns?

Returns are accepted on domestic website rug sales only. All other sales are final - no refunds or exchanges. Please see our shipping and returns policies for more details.